DUCK AND COVER
Duck and Cover are a UK based fashion brand started in 1996. We design, manufacture and sell male clothing and accessories wholesale to high street retailers and online retailers. We also sell a limited range of our products direct to our consumers in our online store on this website; http://www.duckandcover.co.uk/shop. For more information go to our about page.
Website Terms & Conditions
These are the terms and conditions which will apply to your purchase of clothing (“Goods”) from the [Duck and Cover] website at www.duckandcover.co.uk ( the “Website”).
These terms and conditions only apply to consumers. If you are a business customer, please refer to our general Terms and Conditions that you have already have and can be found on the back of each order form or invoice.
All Goods are provided by Duck and Cover Clothing Limited, a company registered in England under number 3153730 with a registered office at 5 Space Business Park, Abbey Road, Park Royal, London NW10 7SU (“we”, “us”, “our”). When we refer to “you” and “your” we mean the purchaser of Goods.
These terms and conditions form a legally binding contract between you and us. Your acceptance of these terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from the Website.
We reserve the right to change these terms and conditions at any time. You should check the terms and conditions posted on the Website from time to time to ensure that you are notified of the current version.
If you have any questions about these terms and conditions, please email us at info@duckandcover.co.uk.
1. Description of Goods
We try to make sure that all descriptions of our Goods are accurate and correct at all times. We will try to resolve all errors on the Website as soon as reasonably possible but we will not be liable to you for any errors on the Website.
You should be aware that buying clothing over the internet offers a dissimilar experience to buying clothing in a store and that the colours in which you view the Goods appearing on the Website will depend on various factors, including your display settings, that all sizes and measurements are approximate and that all Goods are subject to availability.
The price of the Goods is the price displayed on the Website. We reserve the right to change any advertised price before you place your Order.
We try to ensure that all of our prices are accurate. However, occasionally Goods are mispriced. Where the Goods’ correct price is lower than the stated price, we will charge the lower amount and despatch your Goods in the usual way. Where the correct price of the Goods is higher than the stated price, we will contact you to let you know the correct price and to give you the opportunity to cancel your Order before despatching the Goods.
2. Purchase of Goods
You make an offer to purchase Goods from us through the Website (your “Order”) by adding Goods to your shopping basket, providing us with your payment details and address details and confirming your Order.
Your Order only constitutes an offer to purchase Goods from us and will not form a contract binding you and us until your Order has been accepted by us.
On receipt of your Order, we will send an Order acknowledgement email to the email address that you provided during the ordering process. This Order acknowledgement email will contain your Order number together with details of the Goods ordered, but is sent only to acknowledge that your Order has been received and does not constitute acceptance by us of your Order.
Delivery charges will apply and these will be displayed during the ordering process.
Full payment of (a) the price of the Goods; and (b) the delivery charges, must be received by us before we will accept your Order.
Payment can be made by credit or debit card. Your Order details will be encrypted to ensure secure transfer of data. However, other than where we have been negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. The price of each item ordered plus the delivery charge will charged to your credit or debit card after your Order has been accepted and before your Goods are despatched.
Your Order shall only be deemed to be accepted by us when we despatch your Goods to you and send you an Order despatch email .
All prices for Goods and delivery charges displayed on the Website are, unless otherwise stated, displayed in Pounds Sterling and are inclusive of VAT and other applicable taxes.
3. Delivery of Goods
We will notify you of the expected date of delivery and do our best to deliver the Goods to you by that date to the address that you specify for delivery. If you do not supply an address, we will deliver the Goods to the credit or debit card address that you provide us with. We will try to meet any date stated for delivery, but the dates are not guaranteed.
During the order process we will calculate delivery charges based on your delivery address or to UK mainland unless you specify a delivery address that differs from either of these., in which case we will amend the charge based on the delivery address.
Delivery Charges
| Delivery service | How Long? | Cost |
|---|---|---|
| Standard Delivery | I working day (Mon-Fri) for UK mainland and Northern Ireland | £4.00* |
| Offshore Delivery | 2 working days(Mon-Fri) for Offshore isles and Scottish Highlands | £8.00 |
| Priority Delivery | Delivery by 12 noon next working day(Mon-Fri) throughout most of the UK mainland | £5.50 |
| Saturday Delivery | Delivery by 12 noon Saturday throughout most of the UK mainland | £11.50 |
| Express Delivery | Delivery by 10 am next working day (Mon-Fri) throughout most of the UK mainland and within Northern Ireland | £11.50 |
| International – within EEC | Delivery within 3-5 working days | £15.00 |
| International – Worldwide | Delivery within 5-7 working days | £25.00 |
*Orders over £50 will incur no standard delivery charge only.
The above delivery times are only applicable if you place your order before 2pm on Monday to Friday, (excludes Bank Holidays in England and Wales).
If you order Products from our Website for delivery outside the UK, please be aware that delays may be caused by customs in your country. Your order may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the product s are destined. We will not be liable for any breach by you of any such laws.
4. Tracking your Order
Once the order has been collected from our warehouse we will send you an email to confirm dispatch. On the email there will be a link to the courier’s website plus an account code, to be used in conjunction with your order number to track your delivery.
5. Return of Goods
We hope you will be delighted with the products you purchase from us but if for any reason you want to return anything, you can, within 14 days of receiving the products, return the Goods to us by sending them, at your cost, to Duck and Cover Clothing Limited, 5 Space Business Park, Abbey Road, Park Royal, London NW10 7SU.
Only products purchased from our e-tail shop should be returned to the address above. Products purchased from anywhere else should be returned back to the original place of purchase.
Repackage the products you wish to return including the completed returns form, which can be downloaded from the website, and take the parcel to your nearest Post Office. Incorrectly filled information on the returns form may delay refund payment.
You will need to obtain proof of postage as part of sending the consignment. We will refund the value of the goods returned using the original payment within 28 days of receiving the goods. Due to the fast moving nature of our product range, we cannot offer exchanges on products returned to our warehouse.
We are unable to accept returns to stores.
You must take reasonable care of the Goods at all times whilst they remain in your possession by seeking to avoid the occurrence of any damage to, or any adverse change in the condition of, the Goods and once you decide to return the Goods, you must make no further use of them. The Goods must be returned to us in an undamaged and unaltered state in order to qualify for a refund.
6. Reasonable care
Products returned to us must arrive in the same condition in which you received them and in re-saleable condition. This means that:
- you can try them on as you would in a store
- nothing must leave a scent or marks on the product (e.g. aftershave, perfume)
- shoes must not be worn outside and no scuffing can appear on the sole, or creasing to the upper
- the product must have its original packaging and tags.
If products are returned to us in a non re-saleable state we will refuse to accept the goods and you may have to compensate us.
7. Refunds Policy
When you return the product to us :
Because you have cancelled the Contract within 14 days of receipt in accordance with the terms above, we will process the refund due to you as soon as possible and, in any case, where the return is by post, within 28 days of the day you have given notice of your cancellation. In this instance, we will refund the price of the Product in full, not including the cost of sending the item to you. You will, however, be responsible for the cost of returning the item to us.
For any other reason ( eg the product is defective) we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due as soon as possible and, in any case, within 28 days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be returned in full, including refund of delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
8. Customer Services
If you have any difficulty with your orders please get in touch with Customer Services by emailing info@duckandcover.co.uk or calling 020 8453 1668.
9. Competitions and Other Promotions
At www.duckandcover.co.uk we may occasionally conduct competitions and other promotions. If you choose to enter, we may ask you for your personal data such as your name, email address, postal address and telephone number for the purpose of conducting these promotions. Competitions and promotions are open to all residents of the UK and Eire. Closing date and time will be detailed on the competition or promotion page. Entries made after the closing time will not be entered. Entry is made via the online forms on the competition or promotion page. The first entry (or entries if there are multiple prizes) drawn at random from all eligible entries who have answered the question(s) correctly will win the prize. The winner(s) will be contacted by email after the closing date. Reasonable efforts will be made to contact a winner. Failure to respond and/or provide an address for delivery may result in forfeiture of the prize. If they cannot be contacted, or are unable comply with these terms and conditions, Duck and Cover reserves the right to offer the prize to the next eligible entrant. Any person who is an employee or an immediate family member of an employee of Duck and Cover Clothing Ltd or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. If for any reason an advertised prize is unavailable Duck and Cover Clothing Ltd reserves the right at its absolute discretion to substitute a similar prize of equivalent or greater value. None of the prizes may be exchanged or transferred and no cash alternative will be offered. Only one prize will be awarded per person. By entering the competition, entrants will be deemed to have read and understood these rules and be bound by them. All decisions of Duck and Cover Clothing Ltd will be final and binding. No correspondence will be entered into.
10. General
To the fullest extent permitted by law, we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence, for any indirect, special or consequential loss or damage (including but not limited to loss of profits or loss of savings), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the supply of the Goods or their use by you. These terms and conditions will be governed by the laws of England and you and we each agree to submit to the non-exclusive jurisdiction of the English courts. Nothing under these terms and conditions affects your statutory rights.