Delivery

DELIVERY INFORMATION


DESPATCH SCHEDULE

All UK Mainland orders placed before 12pm Midday Monday - Friday are eligible for Next day delivery . This means we can deliver your order the next working day (excludes Saturday, Sunday and bank holidays).

SATURDAY DELIVERY is available to the UK Mainland. Order by 12pm Midday Friday and choose Saturday delivery.

Goods will not be despatched or delivered on bank/public holidays.

Please note that delivery guarantees do not apply during adverse or dangerous weather conditions, or other factors beyond our control.

UK MAINLAND DELIVERY OPTIONS

All delivery methods require a signature.
We offer the following delivery services for your convenience:

For HIGHLANDS / ISLANDS / NORTHERN IRELAND & EIRE DELIVERY OPTIONS see below for details.

Standard Delivery within 2-3 days

Delivery Charge: £3 (FREE Delivery for orders over £75)
Delivery Time:
 2-3 days from despatch

Your order will be despatched and is fully tracked from despatch to delivery. Please note that goods are not despatched on a Saturday. 

Next Working Day Delivery (with 1 Hour Delivery Window)

1 HOUR DELIVERY SLOT - We will send you your 1 hour delivery slot on the morning of delivery. Please be sure to supply a valid email address and mobile phone number during checkout as you will be able to respond to this message to reschedule delivery for a different day if needed.


NEXT WORKING DAY DELIVERY: £4 
SATURDAY DELIVERY: £15

We will refund your delivery charge in the unlikely event that your goods do not arrive on time.

RESTRICTIONS:
Please note that these options do not apply to the following addresses:

HIGHLANDS / ISLANDS / NORTHERN IRELAND & EIRE DELIVERY OPTIONS

Applicable to the following locations:

Isle of Wight, Channel Islands, Northern Ireland, Scottish Highlands, Scottish Islands, Isles of Scilly, Isle Of Man

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Standard Delivery within 2-3 days

Delivery Charge: £12 (FREE Delivery for orders over £100)
Delivery Time: 2-3 days from despatch

Your order will be despatched and is fully tracked from despatch to delivery. Please note that goods are not despatched on a Saturday. 


TYPICAL INTERNATIONAL SHIPPING RATES*

Europe

Default

AT

BE

DE

ES

FR

GB

IE

IT

economy

standard

10.03

7.81

9.19

7.34

8.11

7.60

7.50

7.37

express

22.36

10.45

8.46

6.42

8.74

6.30

11.18

9.82

North America

Default

CA

US

economy

standard

5.86

express

14.28

6.24

7.86

Rest of World

Default

AU

economy

standard

10.13

8.44

express

20.92

7.40

 

*Rates subject to change in accordance with currency exchange rates


WHAT IF AN ITEM I ORDER IS OUT OF STOCK?

The website stock levels are live and always up to date.

In the unlikely event that an order is placed for an item that is no longer in stock you will be notified by email and are entitled to a full refund. We will make every effort to find you a suitable alternative at this stage, should you wish, or proceed with a refund upon your instruction.

WHAT IF MY ORDER DOESN'T ARRIVE AT ALL?

Please contact Customer Services if you do not receive your order within the time expected. Failure to report within 7 days of order could affect the opportunity to replace/ refund. 


CHRISTMAS DELIVERY DATES?

To guarantee you receive your order for Christmas you must place your order before the time and date in the table below.

UK Saturday Friday 15th December 12pm
Next Working Day Wednesday 20th December 12pm
Standard Delivery Wednesday 20th December 12pm


Orders will be dispatched up until 22nd December but if your order is placed after the dates listed above then we can not guarantee they will be delivered before Christmas.

Orders placed after 22nd December 2017 will be despatched the week beginning 2nd January 2018.