Terms and Conditions

Terms & Conditions

1. DESCRIPTION OF GOODS
2. PURCHASE OF GOODS
3. DELIVERY OF GOODS
4. TRACKING YOUR ORDERS
5. RETURN OF GOODS
6. REASONABLE CARE
7. REFUNDS POLICY
8. CUSTOMER SERVICES
9. BLACK FRIDAY/CYBER MONDAY
10. GENERAL

These are the terms and conditions which will apply to your purchase of clothing ("Goods") from the Duck and Cover website at www.duckandcover.co.uk ( the "Website").

These terms and conditions only apply to consumers. If you are a business customer, please refer to our general Terms and Conditions found on the back of each order form or invoice.

All Goods are provided by Greenbark Limited, a company registered in England under number 08594668 with a registered office at:

329 Latimer Road
London
W10 6RA

("we", "us", "our"). When we refer to "you" and "your" we mean the purchaser of Goods.

These terms and conditions form a legally binding contract between you and us. Your acceptance of these terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from the Website.

Please note we reserve the right to change these terms and conditions at any time. You should check the terms and conditions posted on the Website from time to time to ensure that you are notified of the current version.

If you have any questions about these terms and conditions, please email us at ask@duckandcover.co.uk.

1. DESCRIPTION OF GOODS
We try to ensure that all descriptions of our Goods are accurate and correct at all times. We will try to resolve all errors on the Website as soon as reasonably possible but we will not be liable to you for any errors on the Website.

You should be aware that buying clothing over the internet offers a dissimilar experience to buying clothing in a store and that the colours in which you view the Goods appearing on the Website will depend on various factors, including your display settings, that all sizes and measurements are approximate and that all Goods are subject to availability.

The price of the Goods is the price displayed on the Website. We reserve the right to change any advertised price before you place your Order.

We try to ensure that all of our prices are accurate. However, occasionally Goods are mispriced. Where the Goods’ correct price is lower than the stated price, we will charge the lower amount and despatch your Goods in the usual way. Where the correct price of the Goods is higher than the stated price, we will contact you to let you know the correct price and to give you the opportunity to cancel your Order before dispatching the Goods.

2. PURCHASE OF GOODS
You make an offer to purchase Goods from us through the Website (your "Order") by adding Goods to your shopping basket, providing us with your payment details, address details and confirming your Order.

Your Order only constitutes an offer to purchase Goods from us and will not form a contract binding you and us until your Order has been accepted by us.

On receipt of your Order, we will send an Order acknowledgement email to the email address that you provided during the ordering process. This Order acknowledgement email will contain your Order number together with details of the Goods ordered, but is sent only to acknowledge that your Order has been received and does not constitute acceptance by us of your Order.

Delivery charges will apply and these will be displayed during the ordering process.

Full payment of (a) the price of the Goods, and (b) the delivery charges, must be received by us before we will accept your Order.

Payment can be made by credit or debit card. Your Order details will be encrypted to ensure secure transfer of data. However, other than where we have been negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. The price of each item ordered plus the delivery feecharge will be charged to your credit or debit card after your Order has been accepted, and before your Goods are despatched.

Your Order shall only be deemed to be accepted by us when we despatch your Goods to you and send you an Order despatch email.

All prices for Goods and delivery charges displayed on the Website are, unless otherwise stated, displayed in Pounds Sterling and are inclusive of VAT and other applicable taxes.

3. DELIVERY OF GOODS
We will notify you of the expected date of delivery and do our best to deliver the Goods to you by that date to the address that you specify for delivery. If you do not supply an address, we will deliver the Goods to the credit or debit card address with which you provide us. We will try to meet any date stated for delivery, but the dates are not guaranteed.

During the order process we will calculate delivery charges based on your delivery address or a standard delivery charge within the UK mainland unless you specify a delivery address that differs from either of these, in which case we will amend the charge based on the delivery address.

  • Standard Delivery 1-3 working day (Mon-Fri) for UK mainland and Northern Ireland £3.00*
  • Offshore Delivery 2-3 working days(Mon-Fri) for Offshore isles and Scottish Highlands £12.00
  • Priority Delivery Delivery by next working day(Mon-Fri) throughout most of the UK mainland £4
  • Saturday Delivery Delivery throughout most of the UK mainland £10

*Only orders over £50 will not incur a standard delivery charge.


The above delivery times are only applicable if you place your order before 2pm on Monday to Friday, excluding Bank Holidays in England and Wales.

If you order Products from our Website for delivery outside the UK, please be aware that delays may be caused by customs in your country. Your order may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

 

4. TRACKING YOUR ORDERS
Once the order has been collected from our warehouse we will send you an email to confirm dispatch. On the email there will be a link to the courier’s website plus an account code, to be used in conjunction with your order number to track your delivery.

5. RETURN OF GOODS
We hope you will be delighted with the products you purchase from us but if for any reason you want to return anything, you can, within 30 days of receiving the products, return the Goods to us by sending them, at your cost to:

Returns Department
Duck and Cover
Unit 2E, Stag Industrial Estate
Atlantic Street
Altrincham
WA14 5DW

Only products purchased from our e-tail shop should be returned to the address above. Products purchased from anywhere else should be returned back to the original place of purchase.

Repackage the products you wish to return including the completed returns form, which can be downloaded from the website, and take the parcel to your nearest Post Office. Incorrectly entered information on the returns form may delay refund payment.

You will need to obtain proof of postage as part of sending the consignment. We will refund the value of the goods returned using the original payment within 28 days of receiving the goods. Due to the fast moving nature of our product range, we cannot offer exchanges on products returned to our warehouse.

We are unable to accept returns to stores.

You must take reasonable care of the Goods at all times whilst they remain in your possession by seeking to avoid the occurrence of any damage to, or any adverse change in the condition of the Goods. The Goods must be returned to us in an undamaged and unaltered state in order to qualify for a refund.

6. REASONABLE CARE
Products returned to us must arrive in the same condition in which you received them and in re-saleable condition.This means that:

• you can try them on as you would in a store
• nothing must leave a scent or marks on the product (e.g. aftershave, perfume, etc.)
• shoes must not be worn outside and no scuffing can appear on the sole, or creasing to the upper.
• the product must have its original packaging and tags.

If products are returned to us in a non re-saleable state we will refuse to accept the goods and you may have to compensate us.

7. REFUNDS POLICY
When you return the product to us :

Because you have cancelled the Contract within 30 days of receipt in accordance with the terms above, we will process your refund as soon as possible and, in any case, where the return is by post, within 28 days of the day you have given notice of your cancellation. We will refund the price of the Product in full, excluding the cost of sending the item to you. You will, however, be responsible for the cost of returning the item to us.

If the product is defective we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due as soon as possible and, in any case, within 28 days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including refund of delivery charges for sending the item to you and the cost incurred for delivery.

We will usually refund any money received from you using the same method originally used to pay for your purchase.

8. CUSTOMER SERVICES
If you have any difficulty with your orders please get in touch with Customer Services by emailing ask@duckandcover.co.uk or calling 020 3489 8715.

9. BLACK FRIDAY/CYBER MONDAY

Free BOND T-Shirt offer:


- Desired size/colour must be added to cart alongside other items
- Once code is entered the value of the t-shirt will be deducted from your total
- Minimum order value £38 (including pre-discount t-shirt)
- Offer open while limited stocks last
- Offer Expires in 24 hours

 

PLEASE NOTE THE SPECIAL RETURNS POLICY FOR THESE ORDERS:

Return for refund of single items purchased as part of a multi-item order is prohibited under this offer. Exchanges in the event of purchasing an incorrect size is warranted pending stock.

If you have questions, please contact Customer Assistance by email at ask@duckandcover.co.uk or by phone at 0203 489 8715.

 

10. GENERAL
To the fullest extent permitted by law, we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence, for any indirect, special or consequential loss or damage (including but not limited to loss of profits or loss of savings), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the supply of the Goods or their use by you. These terms and conditions will be governed by the laws of England and you and we each agree to submit to the non-exclusive jurisdiction of the English courts. Nothing under these terms and conditions affects your statutory rights.