Returns

Returns

RETURN OF GOODS

We hope you will be delighted with the products you purchase from us but if for any reason you want to return anything, you can, within 30 days of receiving the products, return the Goods to us by sending them, at your cost to:

Returns Department
Duck and Cover
Unit 2E, Stag Industrial Estate
Atlantic Street
Altrincham
WA14 5DW

Products purchased from anywhere else should be returned back to the original place of purchase. Repackage the products you wish to return including the completed returns form, which can be downloaded from the website, and take the parcel to your nearest Post Office. Incorrectly entered information on the returns form may delay refund payment. You will need to obtain proof of postage as part of sending the consignment.

We will refund the value of the goods returned using the original payment within 28 days of receiving the goods. Due to the fast moving nature of our product range, we cannot offer exchanges on products returned to our warehouse. We are unable to accept returns to stores. You must take reasonable care of the Goods at all times whilst they remain in your possession by seeking to avoid the occurrence of any damage to, or any adverse change in the condition of the Goods. The Goods must be returned to us in an undamaged and unaltered state in order to qualify for a refund.

 

REASONABLE CARE

Products returned to us must arrive in the same condition in which you received them and in re-saleable condition.This means that: • you can try them on as you would in a store • nothing must leave a scent or marks on the product (e.g. aftershave, perfume, etc.) • shoes must not be worn outside and no scuffing can appear on the sole, or creasing to the upper. • For health and safety reasons, we will not accept returns of any underwear or swimwear purchased from us. Once unsealed, these can only be returned if they are damaged or of unsatisfactory quality. • the product must have its original packaging and tags. If products are returned to us in a non re-saleable state we will refuse to accept the goods and you may have to compensate us.

 

RETURNS FORM

Please print, fully complete and include this form along with your returned items. This enables us to process your request faster.